Terms and Conditions

Terms & Conditions - with effect from October 2020


Updated April 2022 Re Covid 19

The Tutor has had both Coronavirus vaccinations and Booster 

Covid-19

  • IF YOUR CHILD OR ANYONE IN YOUR FAMILY HOME HAS ANY SYMPTOMS, A POSITIVE DIAGNOSIS OF CORONAVIRUS, IS WAITING FOR A VIRUS TEST RESULT AND/OR SHOULD BE IN ISOLATION PLEASE DO NOT ATTEND A CLASS.

  • If your child is generally unwell it would also be sensible NOT to bring them to class. They will probably not enjoy themselves and may spread whatever illness they have to others attending, which is very unfair.

  • Class sizes are usually restricted to a maximum of 6 children 

  • Our classes are held in a large aired space, mask or face covering in the studio is optional   

  • We ask that you arrive in a timely manner for your child’s class. Please allow space for other parents/guardians/ building users to enter and exit the class and/or building safely. 

  • For all classes at any time, we ask that your child has been to the toilet and thoroughly washed their hands beforehand. Due to the layout of the main building, for safety reasons children will not be allowed to leave the classroom unaccompanied to visit the toilet. During a 3 hour session, a break may be taken mid way and all the children will be accompanied to the toilets at the same time. The toilets can be found down the corridor from the class, through the double set of doors and then are situated on the left, these facilities are cleaned by the building management team.

Holiday Classes

All craft materials are included in the class fee. If it is necessary for you to bring additional materials this will be noted in the class details.

Children are welcome to bring a drink in a sealed drink container and snack with them. If you have booked a full day class you will need to send a packed lunch with your child too. Should there be any children attending that have allergies, where necessary you will be notified and requested not to bring products containing those ingredients. Your co-operation in this is essential.

Invoices will be sent upon receipt of your booking form for direct payment transfer to our bank account. Please organise your payment within 48 hours of receiving the invoice. Full payment is required in advance of the class to guarantee your place. Invoices not paid in a timely manner may result in the place being reallocated.

If you cancel

If you should have to cancel your place in a holiday class then the following cancellation charges will apply as time and expenses will have been incurred in planning classes:

  • Cancellation 7+ days before class date: £5 admin fee.

  • Cancellation less than 7 days before class date: £10 admin fee.

  • Cancellation less than 2 days before class date: no refund

If we cancel

In the unlikely event of us needing to cancel a class, we will give as much notice as we can and where possible offer you a place in another class. If this alternative is not suitable for any reason then we will refund all fees However, please note that we cannot accept responsibility for any other costs you may have incurred or arrangements that you may have made in relation to the original booking.





Weekly Classes

Classes will be offered for a block booking of 5 weeks.  Children will need to attend the same day session in the block booking, they cannot attend on different days eg. they will need to attend all 5 Mondays, not a Monday one week and then Wednesdays thereafter. All craft materials are included in the class fee. If it is necessary for you to bring additional materials this will be noted in the class details.

Invoices will be sent upon receipt of your booking form for direct payment transfer to our bank account. Please organise your payment within 48 hours of receiving the invoice. Full payment is required in advance of the class to guarantee your place. Invoices not paid in a timely manner may result in the place being reallocated.

If you cancel

If you should have to cancel your place in a 5 week class booking, then the following cancellation charges will apply as time and expenses will have been incurred in planning classes:

  • Cancellation 7+ days before 1st class date: £15 admin fee.

  • Cancellation less than 7 days before 1st class date: £25 admin fee.

  • Cancellation on or after 1st class start date: no refund

If your child is unable to attend a weekly class for any reason NO refund will be given (holiday, illness, party, other commitment etc.)

If we cancel

In the unlikely event of us needing to cancel a class, we will give as much notice as we can and where possible offer you a place in another class. If this alternative is not suitable for any reason then we will refund a proportion of the fees (i.e. one class cancelled = 20% fee refund). However, please note that we cannot accept responsibility for any other costs you may have incurred or arrangements that you may have made in relation to the original booking.


Rebooking Weekly Classes

Priority for the next block booking of weekly classes will be given to the children already in the class. You will have a limited amount of time to accept and pay before these places are made available to new children.

Home School Classes

Tuesday Morning classes will be offered for a block booking of 5 weeks. If you are attending with a pre school age child (ie. 4 or under) you will need to stay with them and assist them with the activities. A parent/guardian of any age child may stay in the class if they feel that need to but this will be in an "assist" capacity, there is not a waiting area space to just stay as a spectator. All craft materials are included in the class fee. If it is necessary for you to bring additional materials this will be noted in the class details.

Invoices will be sent upon receipt of your booking form for direct payment transfer to our bank account. Please organise your payment within 48 hours of receiving the invoice. Full payment is required in advance of the class to guarantee your place. Invoices not paid in a timely manner may result in the place being reallocated.

If you cancel

If you should have to cancel your place in a 5 week class booking, then the following cancellation charges will apply as time and expenses will have been incurred in planning classes:

  • Cancellation 7+ days before 1st class date: £15 admin fee.

  • Cancellation less than 7 days before 1st class date: £25 admin fee.

  • Cancellation on or after 1st class start date: no refund

If your child is unable to attend a weekly class for any reason NO refund will be given (holiday, illness, party, other commitment etc.)

If we cancel

In the unlikely event of us needing to cancel a class, we will give as much notice as we can and where possible offer you a place in another class. If this alternative is not suitable for any reason then we will refund a proportion of the fees (i.e. one class cancelled = 20% fee refund). However, please note that we cannot accept responsibility for any other costs you may have incurred or arrangements that you may have made in relation to the original booking.

Rebooking Home School Classes

Priority for the next block booking of weekly classes will be given to the children already in the class. You will have a limited amount of time to accept and pay before these places are made available to new children.


Pre School Classes

All children will need to be accompanied by their parent/guardian to assist and engage with them. Classes will be offered for a block booking of 5 weeks.  All craft materials are included in the class fee. If it is necessary for you to bring additional materials this will be noted in the class details.

Invoices will be sent upon receipt of your booking form for direct payment transfer to our bank account. Please organise your payment within 48 hours of receiving the invoice. Full payment is required in advance of the class to guarantee your place. Invoices not paid in a timely manner may result in the place being reallocated.

If you cancel

If you should have to cancel your place in a 5 week class booking, then the following cancellation charges will apply as time and expenses will have been incurred in planning classes:

  • Cancellation 7+ days before 1st class date: £15 admin fee.

  • Cancellation less than 7 days before 1st class date: £25 admin fee.

  • Cancellation on or after 1st class start date: no refund

If your child is unable to attend a weekly class for any reason NO refund will be given (holiday, illness, party, other commitment etc.)

If we cancel

In the unlikely event of us needing to cancel a class, we will give as much notice as we can and where possible offer you a place in another class. If this alternative is not suitable for any reason then we will refund a proportion of the fees (i.e. one class cancelled = 20% fee refund). However, please note that we cannot accept responsibility for any other costs you may have incurred or arrangements that you may have made in relation to the original booking.


Rebooking Pre School Classes

Priority for the next block booking of pre-school classes will be given to the children already in the class. You will have a limited amount of time to accept and pay before these places are made available to new children.


Wednesday & Friday Pre School & Home School

"Pay as you go" Classes

These classes will be available on a "pay as you go" basis for children age 2 to 11. 

Pre-Booking is still required to ensure we have seating capacity in the studio. Bookings are accepted up to 7.00 pm the evening before the class. Payment must be made upon receipt of invoice.

If you are attending with a pre school age child (ie. 4 or under) you will need to stay with them and assist them with the activities. A parent/guardian of any age child may stay in the class if they feel that need to but this will be in an "assist" capacity, there is no waiting area to just stay as a spectator. You will need to state when booking if you intend to stay, again due to seating capacity. All craft materials are included in the class fee. If it is necessary for you to bring additional materials this will be noted in the class details.

Invoices will be sent upon receipt of your booking form, or confirmation for returning children,  for direct payment transfer to our bank account. Please organise your payment immediately on receiving the invoice. Full payment is required in advance of the class to guarantee your place. Invoices not paid in a timely manner may result in the place being reallocated.

If you cancel

If you should have to cancel your place on a Wednesday/Friday morning class booking, then the following cancellation charges will apply as time and expenses will have been incurred in planning classes:

  • Cancellation 7+ days before class date: £5 admin fee.

  • Cancellation less than 7 days before class date: no refund

If we cancel

In the unlikely event of us needing to cancel a class, we will give as much notice as we can and will refund the fee. However, please note that we cannot accept responsibility for any other costs you may have incurred or arrangements that you may have made in relation to the original booking.

Saturday

"Pay as you go" Craft Time

Craft time will be available on selected Saturdays on a "pay as you go" basis for children age 4+.  Pre- Booking is still required to ensure we have seating capacity in the studio and contact details for safety. Bookings are accepted up to 7.00 pm the evening before the session. Payment must be made upon receipt of invoice.

Bookings will be accepted  for either 60 minutes, 90 minutes or 120 minutes.

There will be NO toilet breaks.

Ideally all children should be confident to stay on their own, without a parent/guardian in class. However a settling in period is allowed. All craft materials are included in the class fee. 

Invoices will be sent upon receipt of your booking form (email for returning children) for direct payment transfer to our bank account. Please organise your payment immediately on receiving the invoice. Full payment is required in advance of the class to guarantee your place. Invoices not paid in a timely manner may result in the place being reallocated.

If you cancel

If you should have to cancel your place on a Saturday session, then the following cancellation charges will apply as time and expenses will have been incurred in planning classes:

  • Cancellation 7+ days before class date: £5 admin fee.

  • Cancellation less than 7 days before class date: no refund

If we cancel

In the unlikely event of us needing to cancel a class, we will give as much notice as we can and will refund the fee. However, please note that we cannot accept responsibility for any other costs you may have incurred or arrangements that you may have made in relation to the original booking.

1:1 Classes

One to one classes on a frequent or ad hoc basis may be arranged subject to availability and requirements. Generally the materials will be included in the class fee, although it may be necessary for you to bring additional materials or equipment depending on the lesson style chosen.

An invoice will be sent upon receipt of your booking form for direct payment transfer to our bank account. Please organise your payment within 48 hours of receiving the invoice. Full payment is required in advance of the class. Invoices not paid in a timely manner may result in the class being cancelled. 1:1 classes will be invoiced per each class date.

If you cancel

If you should have to cancel your place in a 1:1 class for any reason NO refund will be given (holiday, illness, party, other commitment etc.)

If we cancel

In the unlikely event of us needing to cancel a 1:1 class, we will give as much notice as we can and where possible offer you another date.. If this alternative is not suitable for any reason then we will refund the full class fee. However, please note that we cannot accept responsibility for any other costs you may have incurred or arrangements that you may have made in relation to the original booking.




Craft Parties

All craft materials are included in the party fee. We will discuss what format and style the party will take and any additional requirements necessary will be advised to you.

A non-refundable deposit of 25% is required to secure the booking and full payment is required 3 weeks in advance of the party date. Bookings made and accepted within 3 weeks of the party date will need to be paid in full at the time of booking.

An invoice will be sent upon receipt of your booking form for direct payment transfer to our bank account. Please organise your payment within 48 hours of receiving the invoice.

Please note that only the number of children booked to the party will be allowed to attend for safety and insurance purposes. e.g. siblings or extra friends will not be permitted to stay. A parent/guardian may stay if they wish, but will not be obliged to do so, unless there are special circumstances that warrant their attendance.

The studio does not have capacity for guardians of party guests to stay during the party time. At weekends they may wait in the corridor in an orderly manner. The Mayford Centre is home to many businesses and particularly in the week days, it would be appreciated if you would act in a courteous manner to avoid disrupting them.

If you cancel

If you should have to cancel your child’s party then the following cancellation charges will apply as time and expenses will have been incurred in planning the party:

  • Cancellation 21+ days before party date: 25% of party fee.

  • Cancellation 10 -20 days before party date: 50% of party fee

  • Cancellation less than 10 days before party date: 100% of party fee.

At our discretion we may however, if required, endeavour to find an alternative date, suitable to all of us, to avoid disappointment for your child, although this may not be possible.

If we cancel

In the unlikely event of us needing to cancel a party, we will give as much notice as we can and where possible offer you another date. If this alternative is not suitable for any reason then all fees will be refunded. However, please note that we cannot accept responsibility for any other costs you may have incurred or arrangements that you may have made in relation to the original booking.

Workshops in the Studio

All craft materials are included in the workshop fee. 

An invoice will be sent upon receipt of your booking form for direct payment transfer to our bank account. Please organise your payment within 48 hours of receiving the invoice.

Please note that children can only attend the Adult and Child workshops when accompanied by a paying adult. And Adults can only attend the Family Craft events when accompanied by a child! 

If you cancel

If you should have to cancel  then the following cancellation charges will apply as time and expenses will have been incurred in planning the workshop:

  • Cancellation 21+ days before workshop date: £15 admin fee

  • Cancellation 10 -20 days before workshop date: £25 admin fee

  • Cancellation less than 10 days before workshop date: 100% of fee.

If we cancel

In the unlikely event of us needing to cancel a workshop, we will give as much notice as we can and where possible offer you another date. If this alternative is not suitable for any reason then all fees will be refunded. However, please note that we cannot accept responsibility for any other costs you may have incurred or arrangements that you may have made in relation to the original booking.

Workshops outside the Studio

All craft materials are included in the workshop fee. We will have discussed the type of event and activity required. The activity will be prepped prior to the event day.

An invoice will be sent upon receipt of your booking confirmation for direct payment transfer to our bank account. Please organise your payment within 48 hours of receiving the invoice.

If you cancel

If you should have to cancel  then the following cancellation charges will apply as time and expenses will have been incurred in planning the workshop:

  • Cancellation 21+ days before workshop date: £100 fee

  • Cancellation 10 -20 days before workshop date: £150 fee

  • Cancellation less than 10 days before workshop date: 100% of fee

  • We will not be obliged to rearrange the event for an alternative date, as there are many pre- booked commitments filling the diary

If we cancel

In the unlikely event of us needing to cancel a workshop, we will give as much notice as we can and where possible arrange for the prepped activities to be delivered to your venue so that you can continue with the craft, A refund less the cost of materials and a charge for the time taken to prep them, will be arranged. Please note that some prep time and materials may actually equate to the full cost and also that we cannot accept responsibility for any other costs you may have incurred or arrangements that you may have made in relation to the original booking.


Craft Fairs in the Studio

Seasonal craft fairs are arranged, usually in time for Christmas and take place over one evening and one day. The fee charged will cover the supply of one table (1200 x 600mm) and a chair. There will generally be space for you to add a small picnic table behind should you wish.

You will need to bring your own table decorations, covers and display units/storage. Along with any cash float or card reader for taking sale payments. There is no wifi in the studio.

Tea/coffee will be freely available as required. 

It will be expected that you will promote the event to friends, family and any other potential visitors to boost attendance at the fair

If you cancel

If you should have to cancel your place at a craft fair then the following cancellation charges will apply :

  • Cancellation 7+ days before craft fair date: £10 

  • Cancellation less than 7 days before craft fair date: no refund

If we cancel

In the unlikely event of us needing to cancel a craft fair, we will give as much notice as we can and will refund all fees However, please note that we cannot accept responsibility for any other costs you may have incurred or arrangements that you may have made in relation to the original booking.


Additional Notes

  • Please arrive promptly for the start of your child’s booked class and at the end to collect them. We recommend you arrive no more than 5 minutes before the start time.

  • If you arrive very early for your class we cannot guarantee to be in the Studio, let you have access to the Studio and/or take responsibility for your child before the class start time

  • If you expect to be early you may request if it is possible to make arrangements for an early drop off, but a fee will be charged and must be paid in advance of arrival

  • Ensure your child has been to the bathroom and thoroughly washed their hands before class – there will be a bathroom break if necessary in the 3 hour sessions, the full class will be accompanied all together. No child will be allowed to leave the classroom unaccompanied to visit the bathroom or for any reason, due to the open layout of the building.  You will need to give specific approval permission for your child if you are happy for them to visit the bathroom alone/with a friend.

  • Please ensure your child knows who will be collecting them at the end of the class. They will not be allowed to leave with anyone that they are not expecting to collect them.

  • We will be using craft tools, which may include scissors, needles, hammers, screwdrivers, craft and kitchen knives, glue guns, irons etc.  Whilst we will set out safety rules in the class and expect the children to adhere to them, accidents may occur. Basic first aid will be given; you will be called to attend if necessary.

  • We will be using products that may be messy and will provide aprons, however we ask that you do not send you child in clothes where this could be a problem

  • If your child has a problem in class, is not following rules and/or is making the class unsafe for the other children you will be called and asked to collect them immediately.

  • If your child would prefer you to stay with them for the class that can be arranged, you will then stay in an assist capacity and help your child.

  • In Pre School Classes or Home School Classes where the child is under 4, children must have a parent/guardian with them at all times assisting and engaging with them.

  • Please let us know if you DO NOT want you or your child to be in any photos that we take. These photos may be used on our website, Google, Facebook and Instagram accounts. We will not include any names and we respectfully ask that if you should share the photos, that you do not tag names either.

  • Any data provided to us will not be sold or shared with anyone else (except emergency services if required)

  • if you have completed a booking form we will retain the information so that you can just email us should you wish to  re-book in the future. Please however update us of any changes that may have occurred.

  • if you have consented for us to send you newsletters or updates of new classes as they are released, you may opt out of this agreement at any time by emailing tania@strawberrypatchcrafters.com and your name will be removed from the circulation list.

  • When you book a class you will be sent an invoice electronically, any account details you use to pay this are not disclosed to us.